One of the single greatest factors that drives a disconnect between IT departments and the businesses they support is a failure to comprehend the two sometimes conἀicting forces that impact the CIO role. The CIO has to act as mediator between the IT industry, which has its own interests and agenda, and the industry of the company where the CIO works. The friction between these two forces is often misinterpreted or completely ignored. The CIO and IT department’s reaction to and management of this friction plays a key role in how the business views IT’s overall ability to deliver IT value.
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