Being an IT administrator requires a whole different way of working and thinking compared to a couple of years ago. IT professionals used to talk about servers on a day-to-day basis—that time has gone. Today they are spending their time dealing with the growing demand for business services to support end users and customers in an increasingly complex infrastructure. At the same time, IT professionals need to deliver very high quality services and are working under more budget stress than before. There are multiple reasons behind this change.
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