CMaaS Features & Functionality

Discovery & Asset Management

Auto-discover new devices in networks and take the necessary steps to start monitoring and managing them.
Discovery of devices is supported on a wide range of networks from physical to virtual to cloud. CMaaS encapsulates all device information (interfaces, disks, CPU, BIOS)—as well as warranty details—as soon as devices are added to the managed pool.

Remote Asset Management

Pinpoint the exact geographical location of any mobile device anywhere in the country.  
Not only can clients locate exactly where any device is, at any time, they can control the device as needed. Stolen iPhone? CMaaS enables the phone to be wiped instantly, protecting valuable corporate information.

Secure Access 

Time-bound, role-based access can be customized for each person or department. 
It can also be used to allow outside consultants and engineers access to specific systems at set times in a secure manner without the need to manage complex VPNs.

Session Recording Capabilities

Pinpoint the exact origin of system issues for faster resolution and less downtime.
CMaaS records sessions of every modification made to any system being monitored in the environment so clients can see who logged in, when, from where, and view every action—by keystroke—that was made. This transparency eliminates finger pointing (within the company, with outside consultants, or with manufacturers) and allows IT administrators to perform root cause analysis much faster.

CMaaS recording capabilities also strengthen compliance by providing a clear audit trail. Plus, all recordings are fully hosted and stored off-premise so premium space isn’t being used up in the storage environment.

Reporting & Performance Analysis

Physical resources don’t power business. Data and business intelligence power business.
CMaaS’s library of customizable reporting templates enables clients to create reports that CEOs and CIOs want to see—with one click. Now high value IT teams can concentrate on strategic IT initiatives, not run around retrieving data from disparate systems and compiling incongruent reports.

Monitoring & Alerting

CMaaS’s monitoring capabilities give you a consolidated view of all alerts across physical, virtual, and cloud environments. 
Rather than switch between four or five different, proprietary systems—each monitoring a silo within the IT infrastructure—CMaaS aggregates the information so only one alert is received, in one federated system, through a single pane of glass; no switching between consoles.

Patching

Systems and technology should just work; IT should be about enabling your business, not patching.
CMaaS lowers OpEx costs by automatically scanning for missing patches and pushing out system and firmware updates. CMaaS patches more than just Windows; it can ensure specific applications (e.g. SQL, Exchange), other OSes (e.g. Linux), and physical devices (e.g. routers, switches, firewalls) are all up to date.

Provisioning

CMaaS lets you provision and de-provision resources dynamically—anywhere you want: physically, virtually, or in the cloud.
Need a new file server? Just drag, drop and autodeploy. CMaaS’s automated provisioning capabilities dramatically decrease deployment time and enable clients to instantly scale—without ever over- or under-provisioning resources.

Cloud Service Provider Management

Onboard or remove Cloud Service Providers—fast. Goodbye gray areas. Hello checks and balances.
CMaaS keeps cloud service providers honest by arming clients with detailed, real-time, accurate performance data to ensure all SLAs are being met or exceeded.