For clients whose users require 24×7 access to live body technical support via phone, email, and web ticket, LogicsOne provides infrastructure, application, and mobility experts to provide expertise and troubleshooting to support end users.
Building an in-house Help Desk service can be extremely costly and time consuming to manage for most organizations. LogicsOne offers these clients a cost-effective and smart solution to ensure end users—no matter their location, applications, or device—are able to quickly and easily access the data and systems they need to be productive.
LogicsOne IT Help Desk services lower support costs with rapid problem resolution, improved service levels, increased user satisfaction, and fixed per user costs. LogicsOne’s Help Desk includes phone and remote user support for PC hardware and software, complete call management, software hotfixes, and online reporting.