ITIL is a continuous lifecycle of service improvement. It’s about anticipating user needs before they’re requested; about having the tools in your tool box before you need them.
IT does not exist to provide technology, IT exists to provide services. IT has customers, it has providers and it has a cost. For many IT organizations, new thinking is required to establish that customer-provider relationship. LogicsOne helps organizations adapt to the provider role and determine how to best provide services today and in the future.
So how does ITIL fit in? ITIL is a collection of processes and framework that provides LogicsOne with a methodical way to capture requirements, cost out services, measure user demand, and manage IT lifecycle (upgrades, decision points, changes, etc.).
ITIL is the backbone of any modern IT strategy and becomes extremely important when moving workloads to the cloud.
Organizations may have many processes in place, but not necessarily the processes needed to run effectively in the cloud. LogicsOne uses the ITIL framework to help clients build roadmaps that will enable their environments—and their people—to successfully operate in the cloud era.