Level I Help Desk Technician

Are you an innovative, service focused professional with solid technical skills? Are you an analytical and creative problem solver? Do you want to join an extremely talented, broad & deep technical team? Are you looking for a GREAT opportunity to build a career in Technical Support with one of the BEST technology companies around? Then we’d love to have your talent on our team.

LogicsOne is looking for an experienced information technology professional to join our Managed Services team as a Level I Help Desk Technician. You will provide end user phone and/or remote support to our customers, working out of our Charlestown, MA Support Center. Candidates must be technically proficient, excited about technology, self-motivated, and enjoy providing the best support and service.

Job Responsibilities:

Helpdesk trouble ticket tracking and resolution:

  • Create and respond to helpdesk tickets submitted by end users in accordance with the SLA
  • Use excellent customer service skills to see technical problems through to resolution.
  • Proactively update tickets and communicate issue status to supported end-users

OS and application support:

  • Windows 2000, XP, Vista, and 7, with Mac OS X preferred
  • MS Office applications starting from 2000 (Outlook, Word, Excel, PowerPoint, etc.)
  • Knowledge of other applications preferred (Adobe, Java, Goldmine, etc.)
  • Knowledge of virtual applications is a plus (VMware, Citrix, etc.)

Basic network support:

  • Understanding of a domain/corporate IT environment including PC/Laptop setup
  • Basic knowledge of network technologies (LAN, WAN, wireless)
  • VPN clients (Cisco, SonicWall, Fortinet, etc.)

Hardware support:

  • Troubleshoot issues with laptops, desktops, and thin clients
  • Troubleshoot printer issues (setup, configuration, and network)
  • Other peripherals and USB devices

Mobile device Support:

  • Setup and troubleshoot issue with Blackberry, Windows Mobile, Palm, etc
  • Install and troubleshoot broadband wireless devices and software


  • 1-3 years of Help Desk support experience
  • Excellent technical skills across relevant technology areas
  • Strong troubleshooting skills
  • Prior customer service experience and outstanding customer support skills
  • Comfortable providing technical assistance over the phone
  • Excellent verbal and written skills
  • Individual must be motivated to learn
  • Ability to work in a fast paced environment with multiple priorities and projects
  • Ability to work independently with a strong, team-oriented work ethic
  • Technical certifications preferred (MCP, A+, Network+)
  • College degree preferred but not required
  • Must have suitable work environment and facilities for remote (i.e. Work from Home) service delivery
LogicsOne is committed to a policy of equal employment opportunity. LogicsOne does not discriminate in any aspect of its employment practices against any qualified applicant or employee on account of race, color, creed, religion, sex, sexual orientation, national origin, disability, marital status, or veteran status. We encourage you to send us your resume if you are interested in pursuing a career with us.
To all recruitment agencies: LogicsOne does not accept unsolicited agency resumes and ask that you do not forward resumes to LogicsOne employees, any physical LogicsOne location, or email address. We take no responsibility for any fees related to unsolicited resumes.
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